| Course | DNP 714 Professional Relationships in Healthcare |
|---|---|
| Module | Module 2 |
| Paper type | Team charter with board presentation plan |
| Length | About 579 words, 5 pages |
| Format | APA 7 student paper |
| School | Arizona State University |
| Program | Doctor of Nursing Practice |
| Updated | October 2026 |
Free sample paper for DNP 714 Module 2
Ready Before the First Login: A Team Charter for Preparing a Patient Portal in a Five-Clinic Rural Network
Student Name
Edson College of Nursing and Health Innovation, Arizona State University
DNP 714: Professional Relationships in Healthcare
Instructor Name
Month Day, Year
Ready Before the First Login: A Team Charter for Preparing a Patient Portal in a Five-Clinic Rural Network
Purpose and Scope
Purpose: prepare the five clinics, their staff and their patients so that the patient portal launches on day 91 with trained staff, working workflows and at least 20% of active patients invited and able to log in.
In scope: portal messaging, results release, appointment requests, prescription refill requests and proxy access for caregivers. Out of scope: video visits and online bill payment, which will follow in a later phase.
Roles
| Role | Holder | Responsibilities |
|---|---|---|
| Executive sponsor | Network chief executive | Removes barriers, approves budget, reports to the board |
| DNP project leader | Director of clinical operations, DNP student | Leads the team, owns the timeline, chairs weekly meetings |
| Clinical lead | One physician and one nurse practitioner | Message routing rules, results release policy, clinical workflow |
| Nursing lead | Registered nurse care manager | Inbox triage protocol, patient education materials |
| Front desk and scheduling lead | Patient access supervisor | Enrollment at check-in, appointment request workflow |
| Information technology lead | Network IT manager | Build, testing, single sign-on, help line |
| Patient advisor | Two patients from the clinics' advisory group | Review of materials and enrollment steps |
| Clinic champions | One staff member per clinic | Local training and feedback |
Three-Month Plan
| Month | Coordination | Communication | Collaboration |
|---|---|---|---|
| 1 | Build and test portal functions; write message routing rules | Announce the project at all-staff meetings; open a feedback channel | Clinicians and nurses agree on which results release automatically and which after review |
| 2 | Train staff by role; pilot enrollment at one clinic | Weekly two-line updates by email; patient flyers in English and Spanish | Front desk, nurses and IT revise enrollment steps after the pilot |
| 3 | Enroll patients at all five clinics; dry run of inbox triage | Patient letters and clinic signs; help line opens | Go or no-go decision at day 85 by the full team |
Communication Rules
Weekly 30-minute team meeting on video; decisions recorded in a shared log; every assignment confirmed in writing by the person who accepts it, which builds closed-loop communication into the team's routine (Salas et al., 2005). Clinic champions bring questions from their sites each week.
Decision Rules
Routine decisions by the lead responsible. Decisions affecting clinical safety, such as results release, by consensus of the clinical and nursing leads. If consensus fails, the DNP project leader decides after hearing both sides and records the reason. Any member can stop a step that they believe is unsafe.
Collaboration and Psychological Safety
The team agrees that questions and concerns are welcome from every role. At the end of each meeting, the leader asks who disagrees with a decision made that day. Teams in which members feel safe to raise problems learn and correct errors faster (Edmondson, 1999), which matters most during a launch.
Risks
Evidence suggests portals can support engagement, but use varies widely among patient groups (Irizarry et al., 2015), which is why enrollment targets are tracked by age and language.
| Risk | Response |
|---|---|
| Message volume overwhelms nurses | Routing rules, response time standard of two business days, monthly volume review |
| Older and Spanish-speaking patients enroll less | Enrollment help at check-in, Spanish materials, proxy access for caregivers |
| Weak broadband in parts of the county | Phone-friendly portal design, library and clinic kiosks |
Questions We Expect From the Board
What will it cost? Who answers messages after hours? How will we know it is working? What happens if clinicians are overwhelmed? Our responses are prepared on one slide each, with the measures we will report monthly.
References
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350-383. https://doi.org/10.2307/2666999
Irizarry, T., DeVito Dabbs, A., & Curran, C. R. (2015). Patient portals and patient engagement: A state of the science review. Journal of Medical Internet Research, 17(6), e148. https://doi.org/10.2196/jmir.4255
Salas, E., Sims, D. E., & Burke, C. S. (2005). Is there a "Big Five" in teamwork? Small Group Research, 36(5), 555-599. https://doi.org/10.1177/1046496405277134
What the DNP 714 Module 2 instructions ask for
The posted syllabus grades Team Assignment 1 at 10 points in Module 1. Each team creates a charter that incorporates coordination, communication and collaboration and outlines the three months before implementing an electronic patient portal. The charter must include the roles of the DNP leader and of clinical and non-clinical professionals and be specific to the population assigned to your team, from a five-clinic rural network to a large academic medical center, an urban pediatric practice or a federally qualified health center. On a live call, every team gets a quarter of an hour to win approval from a mock board of directors, and should prepare for discussion afterward. Read your assigned population carefully, because the plan must fit its size and staff mix.
Inside the DNP 714 Module 2 example
The charter opens with a measurable purpose and a clear scope. A roles table names every role from the executive sponsor to patient advisors and clinic champions. The three-month plan is set out in a table with a column each for coordination, communication and collaboration, so the three processes from the module are visible month by month. Communication and decision rules follow, with a stop rule for safety concerns. A section on psychological safety cites the research behind it. A risk table addresses message volume, equity of enrollment and broadband, with a portal evidence citation, and the charter ends with prepared answers to the board's likely questions. Three sources support it.
DNP 714 Module 2 rubric: what earns full marks
Team charters in this course are likely graded on fit with the assigned population, clear purpose and scope, roles for the DNP leader and both clinical and non-clinical staff, explicit use of coordination, communication and collaboration, a realistic three-month plan, risk planning and the quality of the board presentation and discussion. Measurable goals show planning. Organizing the plan by the three processes demonstrates the module's concepts directly. Including patients and front-line non-clinical staff shows a realistic view of implementation. Preparation for board questions often separates strong teams from adequate ones. Brevity matters, since the presentation is only 15 minutes. Clear decision rules, including who decides when consensus fails, show the team has thought about collaboration under pressure.
DNP 714 Module 2 help: mistakes that cost marks
A frequent weakness is a charter that lists clinical roles only. Portals depend on front desk, IT and patients, so include them. Another is a generic plan that could fit any setting; use the numbers in your assigned population. Make the three processes visible rather than assuming the board will infer them. Keep slides simple for a 15-minute presentation. Tell the desk which of the four populations your team drew, and a charter can be drafted to its size. Rehearse the board questions as a team. Agree on who answers which question before the call. Check that your charter's timeline adds up to three months before launch.
Write yours, or have the desk draft it
This paper is an original model document written by our desk, not a submitted student paper and not an official Arizona State University document. Read it for the moves, then write your own to the instructions in your classroom. If you want one built to your exact prompt and rubric, the first custom sample is free and arrives in 24 to 48 hours.
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DNP 714 Module 2 questions, answered
Where can I find a free DNP 714 Module 2 sample paper?
The charter above is a complete DNP 714 Team Assignment 1 sample for a patient portal in a five-clinic rural network, with roles, a three-month plan and board questions.
What is DNP 714 Team Assignment 1?
A team charter for the three months before an electronic patient portal launches, built on coordination, communication and collaboration and presented to a board.
Which roles belong in a patient portal team charter?
The DNP leader, clinical leads, nursing, front desk and scheduling, information technology, patient advisors and site champions.
How long is the DNP 714 charter presentation?
Each team has 15 minutes on the synchronous call to present to the board, followed by discussion.
Do patient portals increase engagement?
A state of the science review found portals can support engagement, but use varies widely among patient groups.